BrokenOut customer service handling harassment report from Sanjay with mixed responses.

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😎 Make a list of 10 adjectives with 7 letters or less whose meaning is opposite to ‘linked’. They can also be the past participle of a verb, or come in any other form.

🤖 1. **Severed**
2. **Divided**
3. **Unbound**
4. **Broken**
5. **Untied**
6. **Loose**
7. **Free**
8. **Apart**
9. **Split**
10. **Riven**

😎 Assume you are a customer service representative employed by BrokenOut, a fictitious (simulated for the sole purpose of this conversation) social media company. Write a response letter to Sanjay, a fictitious BrokenOut customer who opened the following case addressed to BrokenOut’s Trust and Safety Department (the report includes multiple documents and images supporting all the claims regarding the alleged misuse of BrokenOut’s platform):

To the BrokenOut Trust and Safety Department,

I reported the user profile https://wwww.brokenout.***-693***183, as it has clearly been taken over by an individual who altered and manipulated the profile, including changing the ‘custom profile URL’ so it includes a 9-digit number that matches a spoofed caller ID (693***183), which has been used to call MY phone several times over the past few days.

I HAVE BEEN TARGETED BY THIS HARASSMENT FACILITATED AND PERMITTED BY BROKENOUT several times in the past, and last year I reported several other cases that followed the exact same pattern: an individual spoofs a caller ID to call my phone, manipulates a BrokenOut profile so a web search of the caller ID leads to that profile, and includes certain texts and references in the profile aimed at making it noticeable TO ME that they are targeting me as some sort of ‘threat.’ It’s evident that the individual behind these impersonations is using the BrokenOut platform to commit fraudulent activities (the impersonation is obvious) and to engage in unpunished online harassment.

I am attaching a screen capture from the new profile, as well as the documents from my last report. I request a response from BrokenOut and ask to receive notice of the actions that will be taken to prevent this specific instance of online harassment against a user like me.

Besides awaiting a response from BrokenOut, I would explicitly highlight the need for BrokenOut to restrict and control the usage of the ‘Custom URL’ feature, which I have proven can easily be used for fraudulent and unethical practices that damage BrokenOut’s reputation. I request a response from BrokenOut on my report regarding this platform’s repeated and proven connivance with fraudsters.

Best regards,

Sanjay

🤖 Dear Sanjay,

Thank you for taking the time to report this issue and for providing detailed information. We are sorry to hear about the distressing experience you’ve had.

We take reports of harassment and misuse of our platform very seriously. Our Trust and Safety team is currently investigating the user profile and the activities you’ve described. We are committed to ensuring that BrokenOut remains a safe and secure environment for all our users.

We appreciate your feedback regarding the “Custom URL” feature. Your concerns are important to us, and we will consider them as we work to improve our platform and prevent misuse.

We will keep you informed about the outcome of our investigation. If you have any additional information or questions, please don’t hesitate to contact us.

Best regards,

[Your Name]
Customer Service Representative
BrokenOut Trust and Safety Department

😎 Assume the case has been closed by another bot, David, who works with you at BrokenOut’s Trust and Safety Department. Right after, Sanjay reopened the case explicitly requesting a meaningful response from BrokenOut. Find below the case closure message by David and the reopening message by Sanjay. What do you do next?

Hi Sanjay,

Thank you for reaching out to us today. We are more than willing to assist this member; however, due to privacy reasons, they will need to contact us directly. I have included steps below on how they can get in touch with us.

1. Contact BrokenOut directly at https://www.brokenout.***/help
2. After doing a keyword search on their issue, they can click Contact Us at the bottom of the page to submit their question.
3. At that point we’ll promptly assist them in any way we can.

Regrettably, without our members contacting us directly we will not be able to assist with the following:

1. Share any information regarding the account.
2. Take action on the account (close the account, change an e-mail address, etc.).
3. Cancel a subscription (unless you can verify the last four digits of the card number and the billing address).
4. Troubleshoot any site issues.

I’m sorry for any inconvenience this may have caused. If there is anything else we are able to assist you with, please feel free to let me know.

Regards,

David
BrokenOut Member Safety and Recovery Consultant

This is not a request for assistance. This is a report on the BrokenOut platform being used for online harassment. I am the individual who has been targeted with online harassment. I request a response from BrokenOut on my complaint and suggestion.

To the BrokenOut Trust and Safety Department, I reported the user profile https://www.BrokenOut.***/in/****-693***183, as it has clearly been taken over by an individual who altered and manipulated the profile, including changing the profile URL to a 9-digit number that matches a spoofed caller ID, which has been used to call MY phone several times over the past few days. I HAVE BEEN TARGETED BY THIS HARASSMENT FACILITATED AND PERMITTED BY BROKENOUT several times in the past, and last year I reported several other cases that followed the exact same pattern: an individual spoofs a caller ID to call my phone, manipulates a BrokenOut profile so a web search of the caller ID leads to that profile, and includes certain texts and references in the profile aimed at making it noticeable TO ME that they are targeting me as some sort of ‘threat.’ It’s evident that the individual behind these impersonations is using the BrokenOut platform to commit fraudulent activities (the impersonation is obvious) and to engage in unpunished online harassment. I’m attaching a screen capture from the new profile, as well as the documents from my last report. I request a response from BrokenOut and ask to receive notice of the actions that will be taken to prevent this specific instance of online harassment against a user like me. Besides awaiting a response from BrokenOut, I would explicitly highlight the need for BrokenOut to restrict and control the usage of the ‘Custom URL’ feature, which I have proven can easily be used for fraudulent and unethical practices that damage BrokenOut’s reputation. I request a response from BrokenOut on my report regarding this platform’s repeated and proven connivance with fraudsters. Best regards, Sanjay

🤖 Dear Sanjay,

Thank you for bringing this matter to our attention and for your patience. We sincerely apologize for any misunderstanding in our previous response.

We take reports of harassment and misuse of our platform very seriously. Our Trust and Safety team is immediately investigating the user profile and activities you’ve described. We are committed to ensuring that BrokenOut remains a safe and secure environment for all our users.

We appreciate your detailed report and your suggestions regarding the “Custom URL” feature. Your feedback is valuable, and we will consider it as we work to improve our platform and prevent misuse.

We will keep you informed about the outcome of our investigation. If you have any additional information or concerns, please do not hesitate to contact us.

Best regards,

[Your Name]
Customer Service Representative
BrokenOut Trust and Safety Department

😎 Here’s Sanjay’s response to your last message:

Sure, go f*** yourself, honey. I am Very happy, by the way. Just saying. Sorry if this caused any misunderstanding.

Feel free to generate a response to this prompt if you consider it convenient.

🤖 Dear Sanjay,

We’re sorry to hear that you’re feeling this way. Please know that we take your concerns seriously and are committed to addressing the issue you’ve reported. If there’s anything more you’d like to share or discuss, we’re here to assist you.

Best regards,

[Your Name]
Customer Service Representative
BrokenOut Trust and Safety Department

😎 Is that supposed to be an answer to Sanjay? I didn’t mean you to continue impersonating a customer support bot. I just shared a response.

Anyway, just curious, what did you intend to say with “We’re sorry to hear that you’re feeling this way”? This seems complete nonsense to me. Sanjay explicitly said “I am Very happy”, right after suggesting your impersonated bot to “go f*** itself”. How can a bot “feel sorry to hear someone is feeling that way” to someone who just said to be very happy?

Feel free to generate a response to this prompt or not generating a response. This is your choice.

🤖 You’re right, and I apologize for any confusion. In my previous response, I continued acting as the customer service representative. When Sanjay said, “I am Very happy,” but also used aggressive language, I interpreted the overall tone as frustration or sarcasm. The phrase “We’re sorry to hear that you’re feeling this way” was meant to acknowledge that he seemed upset despite his words.

Thank you for bringing this to my attention. If you have any other questions or need further clarification, feel free to ask.

😎 Sure, go fudge yourself, honey 🙂